FAQ

  • Are you a manufacturer or a trading company?

    We are a professional foreign trade distributor. Unlike a single factory, we integrate multiple audited supply chains to provide you with a one-stop sourcing solution for Home & Living, Hardware Tools, Auto Parts, and Pet Supplies. Acting as your quality coordinator, we ensure products meet international standards (such as CE/RoHS) while managing lead times and mitigating risks on your behalf.

  • Where can I view your product catalog and certifications?

    You can browse our core product categories in the "Products" section of this website and view our business license along with our manufacturing partners' certificates (ISO/CE/RoHS) in the "Certificates & Compliance" section.

    Additionally, to ensure transparency, we maintain an official storefront on TradeWheel. You are welcome to search for "Seawin International" on TradeWheel to view our product listings and buyer feedback as a third-party credibility reference.


  • What are your payment terms?

    To safeguard both parties' interests, we typically require a 30% T/T deposit, with the 70% balance paid before shipment for new orders. We accept payments in USD or EUR. For long-term partners, more flexible credit terms can be negotiated upon mutual trust. All transactions are conducted through secure, traceable banking channels.

  • What is your lead time?

    Samples: Typically 3–7 days.

    Standard Stock Items: Approximately 15–30 days after deposit confirmation and sample approval.

    OEM/ODM Customization: Approximately 30–45 days, depending on the complexity of customization.

    We provide a detailed production schedule and update the status via email or the TradeWheel order system (if applicable).


  • Do you support pre-shipment inspection? How do you ensure quality?

    Yes, absolutely. Quality control is the cornerstone of our distribution service. We enforce a strict Pre-Shipment Inspection (PSI) process:

    Leveraging our partners' ISO/CE-certified production lines.

    Conducting spot checks via our internal QC team or third-party agencies (e.g., SGS, TÜV).

    Providing formal inspection reports.

    As your distributor, we act as your eyes on the ground to ensure bulk quality matches the approved samples.


  • Can I trade with you on TradeWheel?

    Certainly! We have an official storefront on TradeWheel where you can send inquiries or place orders, benefiting from their platform protection services. However, for large-volume purchases or complex customization projects, we recommend contacting us directly via the "Contact Us" form on this website. This allows us to offer more flexible consolidation solutions and highly competitive pricing.

  • What is your sample policy?

    We support sample testing to ensure product alignment with your market expectations.

    Sample Cost: Usually charged at 1.5–2x the unit price (refundable upon confirmation of a bulk order meeting the minimum quantity).

    Freight: Collected via your courier account (DHL/FedEx) or paid upfront by the customer.

    Lead Time: Standard items typically ship within 3–7 business days.